Since we do not make industrial production ( custom sew ), there may be slight differences in each batch of products. However if you have any concerns with your order please do not hesitate to contact us at info@friendstextile.com or 00905551122 phone line.

Please be sure to inform us before sending back.

Goods that are damaged after receival can not be refunded. 

There is two options for return policy. 

  • Retail sale: You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

  • Wholesale: Wholesale products can be explained as follows: The delivery of goods which are not prefabricated and the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

      When there is a problem with the wholesale products, the reclamation process is implemented. The problems are determined mutually and the          return of goods and / or money is decided.

 

Please note that customers are responsible for return shipping.